Delivery Areas

CartGoza delivers to addresses across South Africa. We use reputable courier services to ensure your order arrives safely and on time.

Delivery Timeframes

Estimated delivery times after your order has been dispatched:

• Major metros (Johannesburg, Cape Town, Durban, Pretoria) – 2–4 business days
• Secondary cities (Bloemfontein, Port Elizabeth, East London, Nelspruit) – 3–5 business days
• Rural & remote areas – 5–7 business days

Please note that delivery times are estimates and may vary depending on stock availability, courier capacity, and your specific location. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We aim to keep delivery fees as low as possible while ensuring reliable service.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor your delivery status directly with the courier.

Processing Time

Orders are typically processed within 1–2 business days. During peak periods (such as Black Friday or the December holiday season), processing may take slightly longer. You will be notified by email once your order has shipped.

Delivery Issues

If you experience any of the following, please contact us promptly:

• Your order has not arrived within the estimated timeframe
• You received a damaged or incorrect item
• Your tracking information is not updating

Contact our support team at support@cartgoza.com or visit our Contact page for assistance.

Returns & Exchanges

If you are not satisfied with your purchase, you may request a return or exchange in accordance with our return policy. Items must be returned in their original condition and packaging. Please refer to our Terms & Conditions for full details on returns and refunds.